FAQs
Shipping & Delivery
Do you offer international shipping?
Yes, at the moment we deliver to these countries:
- France
- Germany
- Netherlands
- Spain
- Italy
- Denmark
- Sweden
- Norway
- Austria
- Ireland
For more details, please refer to our shipping policy or get in touch with us directly.
When will my order be shipped?
Orders are generally prepared and dispatched within 48 hours after confirmation.
How long does delivery usually take?
Standard delivery time is around 6–8 working days (Monday–Friday). Please note that customized products may require extra time.
What are the delivery charges?
We currently offer free shipping on every order, with no minimum spend required.
Returns & Exchanges
What is your returns policy?
If you’re not fully satisfied with your purchase, you can request a return in line with our return guidelines. Most products are eligible for a hassle-free return process.
Can I exchange an item?
Yes, exchanges are possible under the same conditions as returns:
- The product must have been purchased through our online shop
- It must be unused and in perfect condition
- Original packaging and all tags must be intact
- The request must be submitted within 30 days of receiving your order
To start an exchange, please use our "Contact Us" page. Our support team will get back to you promptly.
Payment & Security
What payment methods are available?
We accept several secure payment options, including:
- Visa, Mastercard, and American Express
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Klarna
Is it safe to pay online?
Yes. All transactions are processed through trusted payment gateways, keeping your financial information secure at every step.
How do you protect my personal data?
Your privacy matters to us. We apply strict data protection practices to safeguard all personal and payment details.
Account & Ordering
Do I need an account to place an order?
No, you can shop and check out as a guest without creating an account.
Having trouble completing your order?
Please reach out to our customer service team at contact@naspef.com or call us directly at +33 7 50 95 36 50 for assistance.
Still Have Questions?
Reach out to our friendly support team at:
DBA: Naspef
Email: contact@naspef.com
Phone Number: +33 7 50 95 36 50
Address: 29 Rue du Docteur Babin, 91220 Brétigny-sur-Orge, France
Phone & Live Chat Support Hours:
Monday – Friday 9AM – 5PM GMT+1